Support and documentation

Manuals, installation guides and firmware release notes for the SWIFT hardware range. Until the library is published here in full, any document can be requested directly from our support desk.

Email the support desk Request a consultation

Documentation library

Product manuals and datasheets

Document	Applies to	Availability
Hardware installation and wiring guide	SWIFTBox P Series	Request a copy
Quick start guide	SWIFTBox One	Request a copy
Rack installation and commissioning guide	SWIFTServer S Series	Request a copy
Camera mounting and commissioning guide	SWIFTCamera	Request a copy
Archive platform operations manual	X-Stream Archive	Request a copy
Product datasheetfull hardware range	All models	Request a copy
Platform administration guide	SWIFTCenter and SWIFT VMS	Request a copy
Integration notesONVIF, RTSP and GB/T 28181	All models	Request a copy

This library is being populated. Row layout above is final; replace each Request a copy link with a direct download link once the file is published.

Documents that should stay gated behind customer login can be listed as Available to customers instead.

Manuals and quick starts

Printable installation, wiring and commissioning instructions for every model, sized for field engineers rather than for a desk.

Firmware and release notes

Version history, upgrade procedure and rollback notes. Include your current firmware version when writing to us.

Warranty and returns

Coverage period, how to open a return authorisation, and what to send back with the unit to keep the process moving.

Before you write to us

What to include so we can answer on the first pass

Deployment reference — the project or site identifier issued at handover, so we can pull the right configuration history.
Model and serial number — printed on the underside label; it tells us the exact hardware revision.
Firmware version — shown on the status page of the unit and in the platform inventory.
Symptom and timing — what you saw, when it started, and whether anything changed immediately beforehand.
A short capture — a one-minute export or a screenshot at the moment of the fault is worth more than a paragraph of description.

Routing

Where each request should go

I need…	Send it here	Target response
A live system is down	[email protected], marked urgent	Same business day
A fault on one unit or camera	[email protected] with serial number and capture	One business day
Documentation or firmware	This page, or [email protected]	Two business days
A spare part or a replacement unit	Your account contact, or the enquiry form	Two business days
Something contractual or commercial	[email protected]	One business day
Anything else	The enquiry form	One business day

Missing something?

Tell us which document you need and we will send it directly, rather than waiting for the library to be finished.

Email the support desk Browse the hardware range